Help

Do you charge fees?

Yes. All fees are included in your max price per ticket, so you’ll never pay more than you agreed to. We only get paid when we get you tickets.

When am I charged?

When you place a bid, we put a temporary hold on your card for your max amount. If we find tickets that match your bid, we buy them automatically. You’re only charged once we’ve secured your tickets.

What if you don’t find tickets?

If we don’t find tickets by your deadline, we release the hold on your card. You can also cancel your bid any time before we buy.

How will I receive my tickets?

Our ticketing partner sends your tickets to the email on your SeatSnags account, using the name on your profile.

If your tickets are delivered through a team or venue app, sign in with that same email to access them. Want to send one to a friend? You can transfer it through the app if transfers are available.